ExecuteCX modernizes mid-market contact centers on Amazon Connect and automates the work — customer-facing and behind the scenes — so agents handle exceptions, not transactions.
One accountable partner from first assessment through ongoing optimization.
Cloud migrations from legacy on-prem — including hybrid builds layered over existing Cisco and PBX infrastructure. No rip-and-replace required.
An agentic layer across voice, chat, SMS, and email. Self-service for repeat contacts, intelligent routing, and agent assist with compliant scripts.
Post-call analytics that go beyond scorecards — sentiment, intent shifts, and fraud patterns feed back into your flows so the system improves weekly.
Continuous monitoring, optimization, and support with flexible pricing — T&M, fixed-fee, or outcome-based tied to measurable savings.
Recent work across regulated, high-volume industries.
Layered Amazon Connect over a utility provider’s existing Cisco estate — modern routing, outage handling, and bill-extension self-service on day one.
AI-driven outbound campaigns — appointment reminders and multilingual patient engagement — validated in production and built to scale.
Self-learning analytics pipeline: every transcript sharpens sentiment models, intents, and prompts. Deflection improves week over week, automatically.
A phased approach that proves value before you commit to scale.
Free 12-dimension readiness diagnostic: volume, intents, telephony, integrations, AI readiness, compliance, and cost.
We pick your highest-value journey and automate it end to end — live in 60 days with measurable deflection.
Expand across channels and intents on a shared codebase — voice, chat, SMS, and email evolving together.
Managed services with a learning analytics loop. Outcome-based pricing available — we win when you win.
Free assessment. Written report. Three prioritized opportunities. One-hour walkthrough. Zero obligation.
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