Practical writing on Amazon Connect, AI automation, and running a smarter contact center.
Amazon Connect added eight AI agent metrics in April 2026. What each one measures, which two we would gate a go-live on, and which one gets used as a target when it shouldn't be.
Agentic AI chatbots handle repetitive, high-volume requests so agents can focus on complex needs — faster service, lower costs, better data.
How customer service automation increases efficiency, cuts costs, and improves response times — and the practical steps to implement it well.
How to build a production-ready self-storage chatbot across voice (Amazon Connect + Lex V2) and web, orchestrated by a LangGraph agent backed by OpenAI.
Accessible customer support is a growth driver, not a cost center. Why making it easy to get help builds trust, retention, and reputation for SMBs.
Start with a free 30-minute call — an AI Readiness Check with a one-page summary. No pitch.