ExecuteCX exists because mid-market contact centers deserve better than big-firm timelines and platform-vendor lock-in.
ExecuteCX is an Atlanta-based consulting and managed services firm focused on one thing: modernizing contact centers on Amazon Connect and automating the work that shouldn't need a human. We implement, we operate, and we're accountable for outcomes, not just deliverables.
Founded by Ian Willoughby, ExecuteCX pairs deep contact-center operations experience with hands-on AWS and AI engineering. Large consultancies bring slide decks and nine-month timelines; platform vendors bring a product to sell. We sit in the middle: senior, small, and fast, with implementation experience across Amazon Connect and Twilio, and AI built on Anthropic and Deepgram.
Our work spans regulated, high-volume industries (financial services, insurance, healthcare, retail, and utilities) where customer experience is the business and downtime isn't an option. From hybrid deployments layered over legacy Cisco estates to self-learning analytics pipelines that sharpen automation week over week, we build contact centers that get smarter the longer they run.
Your first AI-automated customer journey live in 60 days, not nine months. We prove value before asking you to commit to scale.
T&M, fixed-fee, or contingency pricing tied to measurable savings. We win when you win, and we put that in the contract.
Implementation through managed services with one accountable partner. No hand-offs, no finger-pointing, no surprise invoices.
Start with a free 30-minute call: an AI Readiness Check with a one-page summary. No pitch.
Book a Free 30-Minute Call →