A fixed-fee diagnostic across 12 dimensions of your operation — Voice AI or Process Automation. You get a written report, a scorecard, and your top opportunities quantified in dollars. About four hours of your team’s time.
Start with a free 30-minute call. We run two assessments per month.
Somewhere between 28% and 42% of your call volume is a handful of repeatable intents — “where is my order,” balance inquiries, claims status. Your agents answer them all day. Your IVR frustrates callers into pressing 0. And your legacy telephony contract renews itself every year because nobody has time to build the business case against it.
You suspect AI and cloud could fix this. But vendor demos aren’t analysis, and the big consultancies won’t return your call for less than a seven-figure engagement.
We evaluate your operation across 12 dimensions:
Four concrete deliverables — yours to keep, whoever you hire.
Where you stand today, rated against mid-market benchmarks.
The specific automations, deflections, or process changes with the biggest payback — with dollar estimates.
What to do first, what it takes, and what it’s worth.
We walk your leadership through the findings and answer everything.
A 45-minute kickoff, two or three short stakeholder interviews, and a data request — reports you already have, no system access required.
We dig into your volumes, intents, IVR flows, tech stack, and cost structure. Your time required: roughly zero.
We benchmark you against industry standards, model the ROI of your top opportunities, and deliver the written report in a one-hour executive readout.
Total time investment from your team: about four hours across three weeks.
ExecuteCX modernizes mid-market contact centers on Amazon Connect and automates the work — both customer-facing and behind the scenes — so agents handle exceptions, not transactions. Founder-led, AI-fluent, and accountable for outcomes.
Because the assessment is the product, not a pitch. It’s our methodology, benchmarks, and ROI modeling applied to your operation — and every deliverable is yours to keep: the scorecard, the dollar-quantified opportunities, and a roadmap worth keeping even if you never hire us. Not sure it’s worth it? That’s what the free 30-minute call is for.
Businesses with 10–200+ contact center agents in retail and e-commerce, financial services — banks, credit unions, lenders — and insurance. If you’re running legacy on-prem telephony or an aging cloud setup and wondering what AI can actually do for you, you’re exactly who this is built for.
Not a fit: enterprises with 1,000+ agents mid-RFP with a Big 4 firm, or teams under 10 agents — we’ll point you to self-serve resources instead.
We cap active assessments at two so each one gets real analysis, not a template. Start with a free 30-minute call — we’ll confirm fit, pick your track (Voice AI or Process Automation), and scope the fixed fee.